{"id":2448,"date":"2025-11-21T15:15:18","date_gmt":"2025-11-21T11:15:18","guid":{"rendered":"https:\/\/baitjeddisoap.com\/refund-and-return-policy\/"},"modified":"2025-11-24T16:13:41","modified_gmt":"2025-11-24T12:13:41","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/baitjeddisoap.com\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\t\t
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Refund and Return Policy<\/h1>\r\n\r\n

\r\n At Beit Jeddi Soap, your satisfaction with our products and your shopping experience is a priority. For this reason, we provide a clear Return & Refund Policy that protects your rights and outlines the responsibilities of both parties. \r\n <\/p>\r\n\r\n

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1. Scope of the Return & Refund Policy <\/h2>\r\n
    \r\n
  • This policy applies only to purchases made through the official Beit Jeddi Soap website.<\/li>\r\n
  • This policy does not cover any purchases made through other platforms.<\/li>\r\n
  • Completing the order is considered an acceptance of the Return & Refund Policy.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n
    \r\n

    2. Timeframe for Accepting Return & Refund Requests <\/h2>\r\n
      \r\n
    • Returns or exchanges are accepted within 7 days of receipt.<\/li>\r\n
    • Refunds are issued within 7 days of receipt for eligible cases.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n
      \r\n

      3. Conditions for Accepting a Return Request <\/h2>\r\n
        \r\n
      • The product must be unused and in its original packaging.<\/li>\r\n
      • Include the purchase invoice or order number.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n
        \r\n

        4. Non-Returnable Products <\/h2>\r\n
          \r\n
        • Opened or used products.<\/li>\r\n
        • Customized orders.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n
          \r\n

          5. How to Submit a Return or Refund Request <\/h2>\r\n
            \r\n
          • Contact customer support via WhatsApp or email.<\/li>\r\n
          • Provide the order number and the reason for the return.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n
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            Refund Process <\/h2>\r\n
              \r\n
            • The product will be inspected before the refund is approved.<\/li>\r\n
            • The refund will be issued to the same payment method within 7\u201314 business days.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n
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              7. Shipping Fees for Returns or Exchanges <\/h2>\r\n
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              • Store Error: <\/strong>We cover all shipping fees.<\/li>\r\n
              • Customer Request: The customer is responsible for return shipping fees.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n
                \r\n

                8. Damaged or Incorrect Products<\/h2>\r\n
                  \r\n
                • Notify us within 24\u201348 hours of receiving the order.<\/li>\r\n
                • Attach clear photos of the issue.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n
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                  9. Order Cancellation Before Shipping<\/h2>\r\n
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                  • Cancellation is only possible before the order is shipped.<\/li>\r\n
                  • If the order has already been prepared or shipped, the Return Policy applies instead of cancellation. <\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n
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                    10. Policy Updates<\/h2>\r\n

                    The store reserves the right to update the policy without prior notice.<\/p>\r\n <\/section>\r\n\r\n

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                    Contact Information <\/h2>\r\n
                      \r\n
                    • Phone \/ WhatsApp: <\/strong>+971 50 350 2546<\/span><\/li>\r\n
                    • Email: info@baitjeddisoap.com<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <\/div>\r\n<\/div>\r\n\r\n