1. Scope of the Return & Refund Policy

• This policy applies only to purchases made through the official Beit Jeddi Soap website.
• This policy does not cover any purchases made through other platforms.
• Completing the order is considered an acceptance of the Return & Refund Policy.

2. Timeframe for Accepting Return & Refund Requests

• Returns or exchanges are accepted within 7 days of receipt.
• Refunds are issued within 7 days of receipt for eligible cases.

3. Conditions for Accepting a Return Request

• The product must be unused and in its original packaging.
• Include the purchase invoice or order number.

4. Non-Returnable Products

• Opened or used products.
• Customized orders.

5. How to Submit a Return or Refund Request

• Contact customer support via WhatsApp or email.
• Provide the order number and the reason for the return.

Refund Process

• The product will be inspected before the refund is approved.
• The refund will be issued to the same payment method within 7–14 business days.

7. Shipping Fees for Returns or Exchanges

• Store Error: We cover all shipping fees.
• Customer Request: The customer is responsible for return shipping fees.

8. Damaged or Incorrect Products

• Notify us within 24–48 hours of receiving the order.
• Attach clear photos of the issue.

9. Order Cancellation Before Shipping

• Cancellation is only possible before the order is shipped.
• If the order has already been prepared or shipped, the Return Policy applies instead of cancellation.

10. Policy Updates

The store reserves the right to update the policy without prior notice.

Contact Information

• Phone / WhatsApp: +971 50 350 2546
• Email: info@baitjeddisoap.com